Fallout 4 fan Paul Watson, aka @WalnutSoap, was told that if he wished to receive a full refund for his limited edition Fallout 4 vinyl records, then he must destroy them all.
Paul took to Twitter to bring his extremely bizarre story to light, explaining that when the records were delivered, the first disc arrived warped and completely unplayable. As a result, Bethesda refunded $25 into his account as compensation for the single record. But Paul was unsatisfied with this and demanded a full refund of $100 — the discs are naturally not sold separately so replacement was impossible.
Benita, a Bethesda customer support representative, replied thusly:
You only showed that one of the records was damaged so we refunded you for that damaged record. If the other records are similarly affected, please provide photos. However if they are not affected and you still would like a full refund for the product, please follow the instructions below for this limited edition item.
- Destroy the other records
- Provide photos of the damaged records
“Once I get those photos I will happily refund you for your order. Thank you and have a wonderful day!”
Deciding that there was no way around this predicament, and no replacement disc on the way, Paul agreed to wreak havoc upon his precious collection. His face sums the situation up perfectly.
Not like this….not like this
Paul’s original tweet:
Well, my experience with Bethesda support has reached its pretty horrifying conclusion. pic.twitter.com/OOPNu6HAZy
— Paul Watson (@WalnutSoap) February 4, 2016
Although this is fairly standard procedure for large companies to prevent fraudulent claims, some are wondering if Bethesda maybe went a little too far.
Whatever your opinion on the matter, Paul has since been told he is eligible for a full refund.
