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Please send bug reports to support@gameskinny.com

posted by (Featured Correspondent) 6 years ago

We've noticed several major issues today, and we're looking into it. If you notice specific problems, please send them to support@gameskinny.com so we can track them. Thank you!

  • mohit singh
    How can i ask for feedback from the editor on my slideshow (which is in the lobby). I am seriously unable to find ask a friend option in slideshow,which is generally available in post editing.
  • mohit singh
    There are no faq section in this website or nobody to answer my questions even not a simple guide to know about website different features.
  • mohit singh
    Can any person who is not member of gameskinny comment on my post
  • mohit singh
    Their is no mention of standard or recommended resolution for pictures in posts
  • Stephen F. Johnston
    Featured Contributor
    640x360
  • iTrigonometry
    Featured Contributor
    I've just run into a very annoying bug. When trying to write a new post (or edit a draft), The different tabs (Basic Points, Bonus Points, Feedback, Post Stats) are all malfunctioning and the contents of all different tabs are on the screen if one simply scrolls down.
    My text doesn't appear like it usually would with <p> and </p> appearing at the start and ending of paragraphs, I cannot save any changes to my draft, I cannot change the type of post (review, culture etc), and I cannot delete any tags as trying will send me to the front page.
  • Game Oracle
    Columnist
    Hi: Game Oracle. I canèt select a category. I am guessing this is part of the overall problems with the site. Just thought I would let you know.

    Thanks,

    Game Oracle
  • Stephen F. Johnston
    Featured Contributor
    This should be fixed now. You may need to clear your browser cache.
  • Bradley Sanders
    Contributor
    I have been trying to create a new article and i am unable to save due to not being able to choose what kind of article it is. Please fix
  • Amy White
    Former Editor in Chief
    Hi Bradley! We're actually tracking this elusive but incredibly annoying bug right now. Our support team will be reaching out to you for more details so we can get it fixed ASAP.

    Thank you for reporting it!
  • Rothalack
    Master O' Bugs
    It has been fixed! Please let me know if the problem persists for you, but theoretically, it's fixed. :P
  • Bradley Sanders
    Contributor
    problem still persist. have tried on chrome and firefox still cant select a category
  • Stephen F. Johnston
    Featured Contributor
    Clear your browser cache in both browsers. Shift-Refresh might do it, or you might need to do it through menu options. A full refresh should fix this issue though.
  • survive_8420
    please be on survive
  • Big Chief 1
    Featured Correspondent
    Hmm, I'll be on the lookout for anything suspicious! I think I did find one a few minutes ago, when I was making my new article. I had saved my changes on the article because I was making good progress, and once the page refreshed part of it was gone. It was odd, but I typed back the part I lost and saved the changes that I made. Thankfully it didn't disappear that time, but I thought that it was odd that something like that had happened. It's never happened to me before.
  • Ste Grainer
    Featured Correspondent
    Thanks for letting me know. I'll keep an eye out for that one. Please let me know if that happens again.
  • Ste Grainer
    Featured Correspondent
    It looks like the major issues we were having this morning that affected posting and commenting have been resolved. If you notice any other problems, please respond either in this post or by emailing support@gameskinny.com directly.
  • Samuel Franklin
    Featured Contributor
    I had one! I was trying to publish a post last night and it wouldn't post or save the draft. It kept saving it as a separate post. I've ended up with 4 drafts of the same post before I realised. If someone could delete those from my account that would be good (I published one but there are 3 still in draft mode).

    Thanks!
  • Ste Grainer
    Featured Correspondent
    Thanks for letting me know about this. I've deleted the drafts for you.

    Can you give me a little more detail about how you encountered the problem? What were you doing to publish the post? (Clicking buttons at the top or bottom of the post screen? Were you clicking publish or save?) What happened after you clicked? (Were you shown a blank page? Did nothing appear to happen? Did the published page show up?) Around what time/date was this problem occurring?

    Knowing these details will help me to track down and hopefully duplicate the problem so we can fix it (unless it was resolved by the fixes yesterday).
  • Samuel Franklin
    Featured Contributor
    Thanks! They were getting annoying having them sit there.

    I was writing a post in the normal way. Then when I clicked the save as draft button (I tried both the one on the side and on the bottom) it would just load an empty screen the url was something like gameskinny.com/post but the entire screen was blank even when fully loaded. The only way to return to my content was to press back in my browser.

    All my writing was still there except for tags I had added, they didn't seem to be saving properly so I just continued along (while saving a copy in a word document just in case).

    Eventually I finished the article and realised that the publish button had the same issue. It was at this stage I checked my dashboard to notice that 4 separate copies of the post had now appeared as drafts (each was at a different stage of the post).

    This was happening for a period of 2-3hrs roughly 24hrs ago from the time of this reply. I tried again about 8hrs later and it worked fine.

    Hope that covers everything.

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