Refund Tagged Articles RSS Feed | Refund RSS Feed on en Launch Media Network In Case of Emergency, Release Raptor goes F2P Tue, 30 Aug 2016 06:50:13 -0400 Damien Smith

A few days ago, Arcen Games latest title In Case of Emergency, Release Raptor entered Steam Early Access. It now has been pulled from Early Access and released as a free to play title, as is.

What happened?

On August 27th, CEO of Arcan Games, Chris Park made an incredibly open and detailed announcement on Steam. The announcement stated the game was being pulled from the service. Anyone who had bought the game up until that point could get a refund using Steam's refund service.

A long story short, Park saw the game as being too much of a risk financially. The game needed to be a financial success at launch -- otherwise, Arcen Games would end up bankrupt. The possibility of bankruptcy is something that Park has had to deal with in the past, and he certainly does not want a repeat of the experience.  

After looking through the numbers of sales, expenses, future costs and interest in the game, Park decided he had no choice but to pull the game and refund anyone who bought it. 

Why Free to Play?

Today Park announced on Steam, that the game has been pulled from Early Access, but released as a Free to Play title. While this was not Park's initial intent, it was advised by Steam themselves. After the first announcement on August 27th, fans took to the Steam forums.

Many of them stated they didn't want a refund or for the game to be pulled. It was the community's requests that led to Steam deciding it is best for the game to be Free to Play. As such, it released the Alpha 16 build, and no further updates will be developed.

What is next for Arcen Games?

While clearly disappointed about In Case of Emergency, Release Raptor, Park stated they are getting straight to work on A.I Wars 2: Rise from Ashes. This title is going to be a Kickstarter Project, and anyone can send an e-mail to be notified when it goes live.

Park also said that if they were to continue work on In Case of Emergency, Release Raptor at a later date, it would be released as In Case of Emergency, Release Raptor 2. There is, however, no definite sign on whether that's a possibility.

I may not have been enamored by In Case of Emergency, Release Raptor, as indicated by my preview, but I saw future potential. I would have liked to be able to see how the game shaped as development progressed. Sadly that is no longer possible.

This entire story shows us the difficulties and hard decisions that indie devs have to make. While we often hear of success stories, we don't hear such open ones from the other end of the spectrum. It has been a real insight and eye opener of the challenges can come with video game development.

Gamer forced to destroy Fallout 4 special edition to secure refund from Bethesda Fri, 05 Feb 2016 16:42:01 -0500 Alec Pearce

Fallout 4 fan Paul Watson, aka @WalnutSoap, was told that if he wished to receive a full refund for his limited edition Fallout 4 vinyl records, then he must destroy them all.

Paul took to Twitter to bring his extremely bizarre story to light, explaining that when the records were delivered, the first disc arrived warped and completely unplayable. As a result, Bethesda refunded $25 into his account as compensation for the single record. But Paul was unsatisfied with this and demanded a full refund of $100 -- the discs are naturally not sold separately so replacement was impossible.

Benita, a Bethesda customer support representative, replied thusly: 

You only showed that one of the records was damaged so we refunded you for that damaged record. If the other records are similarly affected, please provide photos. However if they are not affected and you still would like a full refund for the product, please follow the instructions below for this limited edition item.

  1. Destroy the other records
  2. Provide photos of the damaged records

"Once I get those photos I will happily refund you for your order. Thank you and have a wonderful day!"

Deciding that there was no way around this predicament, and no replacement disc on the way, Paul agreed to wreak havoc upon his precious collection. His face sums the situation up perfectly.

Not like this....not like this

Paul's original tweet:

Although this is fairly standard procedure for large companies to prevent fraudulent claims, some are wondering if Bethesda maybe went a little too far.

Whatever your opinion on the matter, Paul has since been told he is eligible for a full refund.

Batman: Arkham Knight isn't coming to Mac or Linux Thu, 04 Feb 2016 19:03:45 -0500 Jessi_Cat

Mac and Linux users are probably weeping at the announcement that Batman: Arkham Knight isn't going to come to their platform. The announcement was posted on Steam by the developer on February 3rd. It reads:

We are very sorry to confirm that Batman: Arkham Knight will no longer be coming to Mac and Linux. If you have pre-ordered Batman: Arkham Knight for Mac or Linux, please apply for a refund via Steam. 

There is no mention of why this has happened, but you can imagine players are not happy. The Steam page is filled with angry commenters blaming WB (Warner Brothers), alongside the usual sarcastic remarks.  

If you aren't familiar with the game, it's an action-adventure open world game. The story follows Scarecrow, the Arkham Knight, and Deathstroke -- who plan to release a toxin over Gotham City on Halloween night and unmask Batman. It has many other villains, like Harley Quinn and the Penguin, alongside other heroes, like Nightwing and Barbara Gordon. 

Though the game has been canceled for Mac and Linux, fans on those  platforms still have the Suicide Squad movie to look forward to, along with a Telltale Batman game coming sometime in 2016.

If you need some Batman in your life right now, though, you can always try to build the Arkham Asylum out of Lego bricks like this guy did.

Scott Cawthon pulls FNAF World from Steam, apologizes for prematurely released game Mon, 25 Jan 2016 09:58:31 -0500 David Fisher

Less than a week ago, Scott Cawthon surprised everyone by releasing FNAF World early. The next day, he apologized for the game being rushed, and that he had released the game without many important RPG features. Now, Cawthon faces the public once more to tell players that the game has officially been taken off the Steam service.

On the official FNAF 4 news board, Scott posted the following update:

"Hi everyone, I wanted to make a post about the fate of FNaF World. Even though the game had a "Very Positive" rating with 87%, I was not satisfied with the reviews and ratings it was getting.

For that reason, I've decided to remove the game from Steam. I've also asked Valve to make it so that the game can be refunded regardless of the amount of the time it has been owned, meaning that anyone can get a refund at any time. It may take them a while to set that up, but it will be in place soon.

I'm still going to work on FNaF World and polish it up. I'm busy creating a fully 3D overworld for the game. When I'm ready to update the game, I will replace the demo currently on GameJolt with the full game. From this point forward, the game will always be free.

I appreciate your support, and I encourage you all to refund your Steam game (even if you enjoyed the game), and download the new version when it becomes available on GameJolt."

- Scott Cawthon via Steam

A game developer with some integrity? That's a new one. That's right folks, Scott Cawthon removed the game because he felt as though the game was released prematurely. Not only that, but Cawthon has actually gone out of the way to set up a system with Valve that will allow players to get a full refund, regardless of their play time - and that's before mentioning that the game will now be re-released for free on GameJolt once completed. It almost sounds like something out of a fairy tale, but here it is in black and white.

But was it necessary?

Maybe, maybe not. While not everyone believes the game's removal was necessary, I for one believe it was to an extent. The gameplay footage I have seen on Twitch and various other video services was cringeworthy at times. The lack of on-screen information made the original Pokemon Red and Blue release look like the most informative RPG in history. I think Scott made the right move, seeing as attack information, and a sense of understanding what it is you are doing is crucial to any successful RPG.

As Scott stated, the game did not receive particularly poor reviews. However, he has admitted that the game itself is not his best work. While I am not a personal fan of the Five Nights at Freddy's series, I will admit that I am impressed by Cawthon's decision to work harder to improve the game as it shows character. It is an act of integrity that very few people would commit to.

Very rarely does a developer - no matter how big or small the company is - admit to their mistakes in releasing a game, and then offer refunds for the game. The last time this happened with a major video game publisher was the PC release of Arkham Knight, where unanimously negative reviews resulted in the game being pulled from Steam - and this was likely to avoid potential lawsuits against a widely popular title.

What do you guys think about FNAF World being pulled off Steam? Did you get a chance to play it before it was removed? Leave your thoughts in the comments section below!

Steam will now offer refunds, but there's a catch Tue, 02 Jun 2015 11:01:59 -0400 David Fisher

Devoted desktop gamers have a new incentive to continue purchasing games through Valve’s Steam client: refunds.

Players logging in to Steam will find this pop-up advertisement on their dashboards today.

According to the official page for Steam’s new refund program, players will be able to ask for refunds for “nearly any purchase [made] on Steam—for any reason.”

Examples of legitimate claims according to the FAQ page include: a player’s computer being unable to meet a game’s hardware requirements, accidental purchases, and even simply disliking a game after an hour of gameplay. 

There is a catch. In order to ask a refund, players must make the request within the first fourteen days of the title’s purchase, and cannot play the game for more than two hours. That means anyone making a complaint after 120 minutes of gameplay, or requesting a refund for a purchase just seconds after the fourteen-day period will be stuck with their unwanted game forever.

However, Valve has stated that you can still make a refund request after this period, stating that they will still “take a look” at your claim.

Valve has also made it clear in their FAQ that players who abuse the refund process will have their privileges removed, meaning that they will never be able to ask a refund again no matter how legitimate the claim is. What is interesting to note, however, is that  requesting a refund for a game that was purchased just before a sale is still considered a legitimate claim.

More information and a list of where refunds are acceptable – or not for that matter – can be found in the refund FAQ.