During job interviews, even the most qualified candidates risk losing their way in the face of powerful adversaries: the dreaded recruiters. A man, woman, or panel of interviewers sit and stew over your merit with decisive power over your career in one hand.
In a situation where uncontrollable bias is both human and common, painful anticipation mounts to nerve-wracking fear. The odds may well appear stacked against those who aren’t bursting balls of charisma and overwhelming potential. If only computer-based tests could measure candidates instead, weeding out all the unpleasantness for a shot at success not fully dependent on precise and practiced social skills.
Oh, wait. That exists now.
It turns out that job recruitment based off video games has already begun. Arctic Shores seeks a position as a driving force behind a new movement where technologically driven approaches to job recruitment give Millennial’s their fair shot. Deloitte, an accounting firm, recently took the bait and started using the mobile game Firefly Freedom to recruit new applicants.
Intro to Arctic Shores
Oxford University technology entrepreneurs Robert Newry and Safe Hammad founded Arctic Shores in order to bring new technology to “the Business to Business market.”
A quick hop onto Arctic Shores homepage reveals all the end-goals for their ambitious projects. The developer describes their company concisely:
“Arctic Shores is committed to designing innovative games-based psychometric assessments with scientific rigour that deliver objectivity, accuracy and fairness in candidate selection.”
Arctic Shores released three games under this premise.
- Firefly Freedom
- Cosmic Cadet
- YellowHook Reef
The company describes the overall process, quickly dispelling any suspicions of some weird, new age voodoo magic. Basically, the purportedly scientifically based games build a detailed profile of candidates’ strengths. The most essential ingredient to this formula lies in psychometric science, which draws on applied and cognitive psychology, cognitive neuroscience, and behavioral economics to measure specific traits and abilities.
Any of three games elicits intuitive responses to in-game challenges. These responses build over 3,000 data points by forming psychological variables. These make up an individual candidate’s digital fingerprint. At the very end, an applicants’ results compare either to a large norm group (presumably Arctic Shores equivalent to an experimental control group) or an employer specific benchmark.
Their website boasts five advantages to the method:
- Rich Behavioural Data: The 3,000+ data points utilized by the games far outreach personality questionnaires by highlighting subtle differences between candidates.
- Objective Measurement: Intuitive responses eliminate the chance of unfulfilled promises by examining physical and mental responses instead of merely trusting an applicants’ claims.
- Positive Candidate Experience: Arctic Shores stands by their minimal stress approach that emphasizes engagement and informative feedback.
- Broader Appeal: Candidates from all backgrounds get a chance to demonstrate their adaptability and versatility in a fast-paced environment.
- Innovative Employer Brand: Use of this approach promotes the recruiting company as an innovative digital leader.
Enter Deloitte, fellow advocator of the Millennials
Deloitte jumped on board Arctic Shores’ fresh strategy, agreeing with the major advantages listed above. Emma Codd, a managing partner of Deloitte, identified most strongly with the broad appeal the mobile app provides:
“We need people to join Deloitte from a variety of backgrounds, bringing a range of perspectives and experience. There is compelling evidence that alternative recruitment methods support this objective, helping to identify exceptional talent by providing opportunities for the millennial generation to shine.”
A game programmed to sit next to interview, resume, and cover letter
Firefly Freedom follows the basic problem-to-solution path well suited for short mobile games. Applicants find themselves drawn into the plight of Lightopia, an enchanted village plunged into darkness. With winter coming, players must collect fireflies, lest their digital family be left without light.
The in-game tests rate candidates’: consistency, risk management and aversion, diligence, perfectionism, and situational awareness. After applying to a participating company (i.e. Deloitte), candidates receive a unique code to unlock the free app’s gameplay. The code only lasts for a limited amount of time.
Deloitte plans to use Firefly Freedom to recruit a total of two hundred new apprentices. Should the experiment work in their favor, the game may be incorporated into a large recruitment programme that brings 1,500 new hires to the business each year. This commitment to the method could easily spread to other companies over time, opening up new avenues to job seekers and employers alike.
The face of innovation only has half a face. Huh.
Innovative pros and cons
While one shouldn’t scoff at the opportunity Firefly Freedom and similar games present, the solution isn’t foolproof, at least not yet.
For starters, if you try visiting the Google Play store, you’ll find a bold software warning from Arctic Shores. It turns out that only relatively new cellular devices (less than three years old) support their games. For someone left behind in the race to the newest and most expensive shiny piece of technology, this could be detrimental to their “low stress” experience.
So a new wave of recruitment measures could leave out the financially downtrodden. However, for those prepared to meet the technological requirement, doors previously closed begin to swing open. Millennials struggle to find their place in job markets demanding unrealistic previous experience and obtained skill sets. Excelling in a video game platform designed to demonstrate skill potential could fill in some gaps left by inexperience.
While we’re on the topic of strengths, it’s a given that not everyone excels during the interview process and this may have no bearing on their work performance. Some jobs require solid communication skills, so an end to the interview process isn’t realistic. And nothing beats culture fit than actually interacting with an office culture. As an application aide, however, psychometric testing provides the awkward or tragically nervous with a real chance to overcome the perils of face-to-face career interrogation.
Interviews can’t provide the hard look at an applicant Arctic Shores’ games provide either. Thirty minutes of gameplay results in a thorough profile map of the applicant while interviews of the same length can’t touch the same level of depth.
No single recruitment method can assure the perfect employee
The Guardian‘s study mentions another flaw in the system, as no method screams perfection.
Former Co-operative Bank chairman Paul Flowers scored favorably in psychometric testing, though this didn’t warn employers of his acquired taste for Meth or prepare them for the scandal when his extracurriculars were caught on film. Whoopsie daisy.
Professor John Rust, director of Cambridge University’s Psychometrics Centre, points out further advantages as he stands by the games’ invaluable potential. He reiterates Arctic Shores’ claims of a controlled environment; subconscious bias won’t get a chance to rear its ugly head and disadvantage deserving applicants in a video game.
Rust also points out the method’s low cost and convenience, allowing mobile devices to close the gap of distance while saving recruiters precious interview time even while job opportunities reach far more people.
The nature of changing results does present one last conundrum. Rust admits that playing any game multiple times opens up the potential for varying results, commenting that “you win some, and you lose some.” Psychometric video games are no exception.
Whether good or bad, video games aren’t just seeking innovation within themselves anymore. They’ve left the entertainment industry to play crucial and unexpected roles in our society at large.
That said, here’s some bonus food for thought for this discussion:
“Progress imposes not only new possibilities for the future but new restrictions.” – Norbert Wiener
What do you think of this development in job recruitment? What other areas of employment do you think could benefit from a video game centered approach? Are you excited by the possibilities, or wary of them? Discuss away. It concerns our futures, after all.
