GameSkinny

Lesson Learned: Never Order a Launch Day Edition Console from Amazon

Did you not get your PS4 Launch Bundle on Launch Day? Yeah, me neither. Amazon has lost another customer over this ridiculous situation.

by

In July, I purchased a PS4 Launch Bundle from Amazon. I don't know about you, but the PlayStation 4's asking price was a huge deal for me, and I scrimped and saved to be able to make the payment. This was to be a combination birthday/anniversary present for my boyfriend, as well as something I would do for work here at GameSkinny. 

Today was going to be a day of learning the PS4 interface and playing Killzone: Shadow FallContrast, and Resogun

Also as a point of reference, I live in a city with a very large Amazon distribution center. On a good day, if I really felt the urge, I could probably walk to where Amazon keeps stacks of goodies waiting to be delivered to paying customers. 

I've had to call twice today to find out that I am, in fact, not getting my Launch Bundle at Amazon. At least not today. This isn't just a problem because the first call center staffer told me, guaranteed me to the point of offering a refund if it wasn't true, that I would have my package delivered today. Nor is it a problem that a several-month, recurring system error on Amazon's end makes it so I can't track packages myself and have to call in. No, it's the fact that the second call informed me that my not getting the Launch Bundle on Day 1 was my fault. I'll probably get it tomorrow. 

This is a big deal for several reasons. One, I took time off from my primary job today so that I could write about Day 1 releases. Two, they didn't even ship the package until this morning, even though they said they wouldn't charge my account until they shipped, and they charged me yesterday. I know they didn't ship until today because the first call center employee told me so, and also they emailed me the shipping confirmation. If I had known that a Launch Bundle meant that they would ship it on Launch Day, I would've purchased my PS4 from ANY other retailer in my town. 

It's also a big deal because Amazon has informed me that I will need to be at my house to receive the package tomorrow. I wasn't going to be at my house tomorrow when a package would arrive. I have other obligations, which I will now have to reschedule because I ordered a Launch Day bundle from Amazon. 

Amazon has reiterated on the phone that this is "my fault," because I selected "standard shipping" on an object that was traveling less than 10 miles. I figure it's Amazon's problem for shipping an object the day that it was supposed to be delivered. 

Either way I will never order a Launch Day pre-order from Amazon again, and I'd honestly suggest you do the same. People say that Big Box stores are dead, but at least I know when I order something, it will be there when they say it will. 

Originally Published Nov. 15th 2013

Associate Editor

Former rugby player, social media person, and occasional writer.

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Comments
  • 1
    Tim_9230 9 months ago
    So you wrote this article complaining about the shipping when it clearly states on amazons site that you have to choose 2 day shipping this article is a waste of time youre griping cause you made a mistake its not amazons fault this article should be removed. I would have also told you you were wrong an orange is an orange. As far as the first person you talked to he lied to you that sucks bitch about that not about the shipping.
  • 1
    Kunz_1702 9 months ago
    Wow, thats funky, Amazon UK promises delivery on launch day for a pre-order at no extra cost. Sorry they 'did you wrong' stateside.
  • 1
    Brad_7401 9 months ago
    But to get your package on launch day, you were supposed to select 2-day shipping and NOT standard shipping. That's not Amazon's fault. That is your fault.
  • 60
    Amanda Wallace 9 months ago
    Associate Editor
    While I now realize that mistake, my issues with Amazon now has less to do with the ridiculous waiting to ship until Launch Day, and more so with the way they handled it, which was to straight up lie to me at the first phone call.
  • 1
    joe_3362 9 months ago
    It sounds like you chose the wrong shipping option. Sorry it's not amazon's fault. It was written right there that you had to choose 2 day shipping to get the console on launch day. Why didn't you pick that one? You figured otherwise?
  • 60
    Amanda Wallace 9 months ago
    Associate Editor
    A couple of reasons. I think I might've originally picked the 2-Day, but I had one of the Watch Dogs Launch Bundles which was turned into a basic, and I'm not sure the shipping changed. Also, I normally get things in in one day. The distribution center is right down the road, and is where Amazon ended up shipping from. Also, I didn't figure they would ship the Launch Day, which is actually what they ended up doing.
  • 1
    MySkin 9 months ago
    Title of article doesn't make any sense.
  • 60
    Synzer 9 months ago
    Featured Columnist
    This is absolutely terrible. I have an idea of how mad you are because I know how mad I would be. The main reason being that you cannot get out Day One articles and there is nothing Amazon can do to make up for that.
  • 1
    Matt_3038 9 months ago
    Same thing happened to me. Pre-Ordered mine as soon as they became available on amazon. Was guaranteed a 15th delivery date but was changed to the 18th when they shipped it. I even have prime and selected 2 day delivery. :( I will never order anything that I want on lunch day with amazon. They let down a lot of people. What I'm curious about is a lot of people who ordered theirs on the 22nd received their systems? It seems most of the people getting screwed are the ones who ordered first..
  • 60
    Amanda Wallace 9 months ago
    Associate Editor
    For me, one of the big parts of the issue was the way they handled it. I had to call twice to figure out that I wasn't even getting it day one, and they told me it was my fault. They didn't even ship it til the day it was supposed to be delivere.d.
  • 35
    MyNameIsProjekt 9 months ago
    Columnist
    I'm mad for you. >:( I usually love Amazon for buying things online but this article makes me not want to buy from them. I cannot believe that they said that it is your fault that your PS4 will not be delivered today. As a Public Relations major, that is a poor way to treat your customer. This article needs to go viral!
  • 30
    JohnHeatz 9 months ago
    Featured Correspondent
    This is outrageous news, and I know you aren't the only one experiencing these sort of issues...but then again...at least you get it for what you paid. If I try to get any of these sort of items, being from another country, it takes about 5-7 days to arrive after it has been shipped from Amazon, for example. And, I get charged quite a lot of taxes (when it comes to electronics, the main taxes charge up to 55-60% of the amount I paid, so....just do the math haha! I won't be able to get a PS4 simply because of this same matter, with the money they charge me to get one in here, I could buy 3 PS4 consoles over the US