Steam will now offer refunds, but there's a catch

Valve releases new patch that will allow players to request refunds.

Devoted desktop gamers have a new incentive to continue purchasing games through Valve’s Steam client: refunds.

Players logging in to Steam will find this pop-up advertisement on their dashboards today.

According to the official page for Steam’s new refund program, players will be able to ask for refunds for “nearly any purchase [made] on Steam—for any reason.”

Examples of legitimate claims according to the FAQ page include: a player’s computer being unable to meet a game’s hardware requirements, accidental purchases, and even simply disliking a game after an hour of gameplay. 

There is a catch. In order to ask a refund, players must make the request within the first fourteen days of the title’s purchase, and cannot play the game for more than two hours. That means anyone making a complaint after 120 minutes of gameplay, or requesting a refund for a purchase just seconds after the fourteen-day period will be stuck with their unwanted game forever.

However, Valve has stated that you can still make a refund request after this period, stating that they will still “take a look” at your claim.

Valve has also made it clear in their FAQ that players who abuse the refund process will have their privileges removed, meaning that they will never be able to ask a refund again no matter how legitimate the claim is. What is interesting to note, however, is that  requesting a refund for a game that was purchased just before a sale is still considered a legitimate claim.

More information and a list of where refunds are acceptable – or not for that matter – can be found in the refund FAQ.

Featured Columnist

Author, GameSkinny columnist, and part-time childhood destroyer. David W. Fisher (otherwise known as RR-sama) is a no B.S. reviewer and journalist who will ensure that you get as close to the facts as humanly possible!

Published Jun. 2nd 2015
  • Raistyn
    I think it is a good idea. It will amke the game developers more responsible for the product they put out. Hopefully no more 3/4 done Games getting sent out as a finished product that you can almost play the way it is ment to be. Gamers are just looking for a good game we know what we like and are maybe just a little tired of games not being what they are said to be.
  • Elijah Beahm
    Featured Columnist
    I can think of a few games I'd happily have refunded that I spent less than an hour with. Sadly, those were bought long ago. *glares at Blood of the Werewolf*
  • David Fisher
    Featured Columnist
    As for myself, I think there are several games I'd like to have refunded, but likewise bought far too long ago. The one that comes to mind off the top of my head is Star Wars The Clone Wars: Republic Heroes. I honestly couldn't tell you if that game plays itself, or if its controls are completely out of whack. Sometimes I think it's both!

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