Some PlayStation 4 Systems Shipping Dead [UPDATE]

Some new PlayStation 4 systems are appearing broken out of the box.

As we hear with nearly every major system launch, some PlayStation 4 systems have been showing up broken - making them a very expensive paper weight (kind of like the PS3 at launch even if it worked).

According to several sites, namely Kotaku (via twitter) and IGN, some of the new systems wouldn't output an image through the HDMI port. This problem occurred on some systems right out of the box and popped up after downloading the day one patch on others. Obviously the systems are covered for 12 months through the "limited warranty," but this is a hiccup for the PlayStation launch no matter what.

Keep in mind that every system launch has its hardware and software issues, especially these days where cost is such an issue and system technology continues to leap exponentially. These are typically considered growing pains and rarely turn into something as dire as last generation's overheating problems. The level of damage this will do to Sony's launch image is going to be directly dependent on how the company handles the replacement of bricked consoles.

Keep your browser locked to GameSkinny all weekend as I play way too much PlayStation 4 and then obsessively write about my likes and dislikes.

Sound off in the comments down below and let me know if you think this will impact the PlayStation 4 launch in a negative way. Do you think this could give Microsoft the edge in the console wars?

UPDATE: President of Worldwide Studios for Sony Computer Entertainment and general awesome person, Shuhei Yoshida said over Twitter that the PS4 issues are being investigated. He says the number of systems experiencing issues are minimal compared to the number shipped and seem to be isolated. I reached out for some clarification as to what "isolated" means in this context and will update when and if he or SCE gets back to me.

UPDATE #2: Sony has issued a statement to IGN that is as follows:

"A handful of people have reported issues with their PlayStation 4 systems. This is within our expectations for a new product introduction, and the vast majority of PS4 feedback has been overwhelmingly positive. We are closely monitoring for additional reports, but we think these are isolated incidents and are on track for a great launch."

It's encouraging that Sony seems to be paying attention to this problem, as opposed to some other snafus in the past (PSN hack anyone?). We'll see within the next few days how Sony handles the broken consoles, and if it is something that the general PlayStation public needs to be concerned with.

Published Nov. 14th 2013
  • Autumn_4994
    My kids are in tears, its Xmas eve and we do family Xmas with our kids at that time, Well happiness soon turned! The kids PS4 that they opened was dead out of the Box.... Grrrrr.... Now i have to wait until stores open after x-mas to return and with the demand i dont know how soon the stores will be able to get another one in???? Not Happy with PS and we have always been a PS family!!!!
  • Max Jay
    Featured Columnist
    That's absolutely heart-breaking. I'm so sorry. Unfortunately this is something that goes hand-in-hand with console launches. There are always little breaks that fall between the cracks from design to shipping. I actually a dead Wii seven years ago and a dead Wii U just a few weeks ago. It's the most frustrating thing in the world.

    Rather than going back to the store and putting yourself on a waiting list it may be faster to get in touch with Sony support, they're generally very speedy and responsive.
  • Coatedpolecat
    Featured Correspondent
    Great read!

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