Due to some mistake on the side of UK retailer Zavvi, some customers got a free PS Vita with their Tearaway pre-order, even when they had only pre-ordered the game.
This happened back in October, when Tearaway was released, as Zavvi had two separate pre-orders for it: one being exclusively the game, for £19.99, and the other one being a bundle which brought a PS Vita and Tearaway together for £169.99. In a warehouse confusion, customers who ordered only the game, got the full bundle, saving well over £100.
As soon as the retailer noticed the huge mistake they did, they started to contact the lucky customers, requesting for them to send back the goods they got due to this mistake:
“We are very sorry to inform you that due to an error in our warehouse we have dispatched the incorrect product. We are contacting you in order for us to arrange a collection of the incorrect item which is on the way to you”
That’s what the email customers got from Zavvi said.
With this message, most of these lucky customers got to do some research about what the law says when it comes to these sort of situations, so they replied by quoting the following consumers’ information:
“The Distance Selling Regulations are very clear on this. If you’ve been sent unsolicited goods, you are entitled to treat them as an unconditional gift and do with them as you choose. You are not required to keep them for any amount of time and you are certainly not required to pay for them. Any attempt to demand payment (by threatening means or otherwise) is unlawful”
Based on this quote, many customers decided to simply not return what they got due to Zavvi’s mistake, unleashing the wrath of the retailer, as it was decided to threaten these customers through this letter:
It is even reported by DarkZero that some customers are getting a lot of spam from Zavvi, reminding them that they “must” return the goods they mistakenly got, going to the point of it being through hourly emails.
What would you do if you were one of these customers? Would you return the goods?
