CD Projekt RED executives issued a statement apologizing for the state of Cyberpunk 2077 on last-gen consoles and promised two major Cyberpunk patches by February to improve performance on PlayStation 4 and Xbox One.
The statement, signed by studio Co-Founders Marcin Iwinski and Adam Kicinski, alongside Studio Head Adam Badowski, among others, also encourages those unhappy with the state of the game to seek a refund for digital and physical purchases.
The statement begins:
First of all, we would like to start by apologizing to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make an informed decision about your purchase. We should have paid more attention to making it play better on PS4 and Xbox.
A hotfix addressing multiple issues, including the Cyberpunk 2077 braindance sequences triggering epileptic seizures, released last week, and the statement said another should release before December 21.
— Cyberpunk 2077 (@CyberpunkGame) December 14, 2020
CDPR will push a more substantial patch in January and a second in February to “fix the most prominent problems gamers are facing on their last-gen consoles,” with more information to follow.
CDPR encourages those who purchased Cyberpunk 2077 and don’t want to wait for these patches to request refunds for their digital copies from PlayStation Network and Xbox. However, it appears that while some fans have been able to receive refunds from Microsoft, Sony, and Valve, others have not.
Players unable to receive a refund on their physical purchase have been advised to contact [email protected] between now and December 21. The studio has said it will attempt to help in the refund process, but it is unknown what measures they will take as of this writing.