Unhappy supporters will soon be able to request refunds for the game by way of a survey from Fangamer. But they'll have to act fast.

Shenmue 3 Backers Will Get Refunds After All — If They Act Quickly

Unhappy supporters will soon be able to request refunds for the game by way of a survey from Fangamer. But they'll have to act fast.
This article is over 4 years old and may contain outdated information

Those hoping to receive a refund for Shenmue 3 will finally have the chance starting later this month. The announcement was made via a recent blog post on the project’s Kickstarter page where the Shenmue 3 team said Fangamer would send surveys to backers sometime in September.

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Though an exact send date was not provided by the team, it was confirmed that each backer would be allowed to change their order. 

During mid-September emails will start going out from Fangamer to all backers notifying you of your currently selected game version. Please check your mail to confirm your version. Backers who wish to make a change may then follow the link to your survey in the mail to take the necessary action.

*It will take a few days for all emails to be sent out to backers.

However, the caveat is that surveys will only be live for two weeks once they are sent. Backers must make refund requests within the allotted time frame.

According to the team, refund requests will not be taken after the two-week window closes. Refunds will be given to PC players who “are not satisfied with the proposed reward options.” 

Although the window for claiming a refund is relatively short, the actual operation of processing refunds could take anywhere from 20 days to three months. The Shenmue 3 Team asked for patience during the process, especially considering there is four years of data to work through. 

Refund processing timing may vary depending on payment service and transaction status. It may take up to 20 business days to 3 months from the time the refund request is made until the refund transaction is completed.

We promise to proceed with refund request processing promptly and reliably, however, due to the fact that the campaign is now 4 years on, along with the complexity of the transactions and payment service system arrangements, we ask for your understanding that processing times may vary depending on individual transaction circumstances.

Earlier this year, it was announced that the PC version of Shenmue 3 would be an Epic Games Store exclusive for at least one year. Of course, the shift away from Steam did not sit well with many who had backed the game, especially since the change came well after the game had been successfully funded. 

In July, Epic Games’ CEO Tim Sweeney said that Epic would foot the cost of refunds so that it “won’t reduce Y’s Net’s development funding.” 

Shenmue 3 is set to release on PC and PS4 on November 19 after a three-month delay for what Y’s Net called “refinement.” 

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