Xbox Live Complaint System Overhaul

What You Need To Know About The Xbox Complaint Feedback System

When playing games through online services, players chance encountering an unpleasant situation as they play with other users they don’t know. Because of this, services give us the option to file complaints, but we’re often left in the dark wondering what the outcome was of our reported cases.

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Well, those who use the Xbox Live service no longer need to worry. 

It has been confirmed that Xbox Live users will receive notifications for their registered complaints as soon as the company takes action on their reports.

Eric Neustadter, from Xbox Live, released the following tweet yesterday.

 The “Complaint Feedback” procedure for Xbox Live was initiated earlier this year.  Users that had filed a complaint would receive a notification message on their console once action was taken.  More information about this recent development can be found on the official Xbox Complaint Feedback Website. 

Microsoft’s policy is to review complaints and hand out violations based around their Terms of Use and Code of Conduct.  Violations include Xbox Live communication suspensions, service suspensions which prohibit Xbox Live sign in, console bans, and gamerscore resets which will reset a player’s account when they essentially “cheat” to gain achievements in-game.

 Microsoft’s full statement regarding this issue is as follows:

“The team here at Xbox actively listens to feedback from our Xbox Live members and as a result we have implemented a complaint feedback feature for Xbox Live. When a member files a complaint against another player, the complaint feedback feature will notify select complainants that one or more of their complaints have resulted in enforcement action. Members will be notified via in-dash messaging and may view additional information at Xbox.com/live/complaint-feedback.

Bullying and harassment of any kind are not welcome on Xbox Live and is taken very seriously. The Xbox Live community grows daily, and we continue to explore methods and levels of enforcement to enhance the ways our members connect and have fun. Addressing this issue is an ongoing effort for the gaming community, Microsoft and our partners, and complaint feedback is one feature in several near- and long-term product and service enhancements that we have in the works.”

While the Xbox 360 has offered a user feedback system since its launch, do you think it’s appropriate that Microsoft has only recently decided to issue notification messages, or is it something that should have been implemented earlier? 

What are your thoughts?


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Author
Kristin Silver
Prior intern at Gameskinny, recent college grad from the DC metro area, my favorite games are Legend of Zelda, FFXIV, and Metal Gear Solid!