Diablo 4: How to Fix Error Code 395002 Account is Currently Locked

If you've been locked out of your account in Diablo 4, here's what you can do to fix it.

The Diablo 4 Error Code 395002 states that your account is currently locked, and it can be a frustrating — almost scary — prospect if you’re trying to get in the game. While it’s puzzling, the error code is actually less severe than it sounds, and it won’t cause you to lose any progress or characters. Here’s how to fix Error Code 395002 in Diablo 4.

What is Diablo 4 Error Code 395002?

Essentially, Diablo 4 Error Code 395002 means you’ve been disconnected from the server, and the game has locked you out while the connection resets itself. We can thank Diablo General Manager Rod Fergusson for the clarification on this error. It’s no surprise this error is popping up while there are live maintenance hotfixes being employed, and the number of D4 players keeps growing.

Is There a Fix for Error Code 395002?

Yes, there is a way to fix Error Code 395002 in Diablo 4. The simplest method is to just wait about a minute to let the game finish what it was doing or time out and log in again. If that doesn’t work, here are some steps to take to get you back into the land of Sanctuary.

  • Check the Diablo 4 server status: Use a site like Downdetector to see if the servers have come down for some reason. You can also check the game’s official forums and social media accounts.
  • Restart Battle.net: Restarting the whole client can cause the disconnection to fix itself.
  • Check your internet status: Make sure you’re internet is working properly so you can connect to D4.
  • Restart your platform: Just like restarting the client can magically fix things, so can restarting your chosen platform.
  • Send in a Ticket: If all else fails, send in a support ticket via Battle.net.

Those are the possible resolutions to the Error Code 395002 popping up in Diablo 4. If you’re experiencing other errors, check out our D4 guides hub for more fixes. In the meantime, let’s hope the dev team updates the terminology of the error to be less scary than it actually is.

About the author

Ashley Erickson

Ashley, otherwise known as Glitchiee, is an avid gamer of RPGs, TTRPGS, farming sims, The Sims, and a variety of games in between. Playing on the NES and SNES, collecting 1st gen Pokemon cards, and playing on her Gameboy color are some of her favorite memories from early childhood. Combined with a passion for writing, Ashley is focused on bringing the best news, guides, reviews and lists the industry has to offer.