Common Issue Fixes and How to Get Started with LEGO Dimensions

Toy pad problems? Unsure whether to start shelling out for DLC? Can't get your additional figures to work properly? Here are some of the answers you're looking for!

It's launch week for the latest addition to the Toys to Life video game genre, LEGO Dimensions and now everyone from North America to the EU has had the chance to grab it on day one. 

I know a lot of questions were already covered just a day or so ago in 7 Things You Should Know Before Playing LEGO Dimensions but there has been a surprising amount of stuff that you probably want to know before you get too far into the game.

Is your game pad working/toy tags reading?

This is related to the additional point I made in the article above (I felt it was important enough to stretch the 6 points to 7!) about needing to keep the toy pad close to you because you'll be switching stuff around on it fairly often - and yet far away from any marauding toddlers that might like sucking on choking hazards.

Many gamers are reporting a few issues getting their toy pad to recognize their minifigs and their discs - but not all of them are related to defective products. Though the toy pad is wired, placing it near any other kind of technology can mess with it and prevent it from reading your discs properly (e.g. putting it on top of a laptop, near a phone, etc.) You can also try placing it on a flat surface, and away from carpet.

How long is the game with just the starter pack/do I need to buy DLC right away? 

I understand, it's a lot of money to push out right away. The majority of early reviews for LEGO Dimensions have stated the playtime for the base game to be approximately 10 hours, however if you're the kind of player who likes exploring, collecting, and picking up achievements, you're in for quite a long haul. 

As one Reddit user put it:

"I just played through some of the Wizard of Oz adventure world and after only about 50 minutes I had collected 2 gold bricks (out of 27), a red brick, and nearly 80,000+ studs. And the "Rule Breaker" meter wasn't even 1/3 of the way full yet."

Note that a lot of this will be hunting up studs in order to collect all your gold bricks, even with the red multiplier brick since it only goes up to x 2 in this game. 

Fair warning: The base game is a lot of fun to play, but you probably aren't going to get full enjoyment out of it with just the three starting characters in the game and you will be locked out of a lot of content that requires additional packs/characters to access.

Where do you find the red multiplier brick?

This can only be found in the Lord of the Rings level. Watch this video tutorial below:

Similarly, check out this video to find the mini-kit detector in The LEGO Movie world:

What can your characters do? 

This chart is a handy infographic of all the abilities each of the charcters have - it is mostly correct except for a few noticeable exceptions (e.g. Wyldstyle can, in fact, use Master Build). 

The updated version is a Google Drive Doc which is formatted less prettily, but a little more accurately. You can also find the second sheet with the (incomplete) ability list for vehicles and gadgets.

Some other quick things to know:

  • If you have any of the extra DLC packs and you want to use these characters in-game, you will need to play through their corresponding world first (you don't have to beat it, but it may take 10-20 minutes of gameplay).
  • If you want everything (including store exclusives, etc.) this will set you back about $500 USD (if you're checking via the Amazon calculator, be aware that marketplace sellers are posting many of the store exclusives for much higher than they should be and the total inflates upwards of $700). 

If you have any other questions, please feel free to leave a comment!

Featured Columnist

Avid PC gamer and long-time console lover. I enjoy sneaking, stealing everything not nailed down, and shooting zombies in the face. I'm also a cat.

Published Feb. 8th 2018
  • trystan_2827
    my eagle is not working and the leval is in the lego chima collection
  • Christina _4078
    Is there any way to buy just the disc it is damaged and Xbox 360 can't read it
  • Ausmur
    Same problem as Rox_7992 - can't get updates for xbox360 lego dimensions says they're needed to access further content and follow prompts but no prompts appear! Any thoughts to help as young gamer son is a little disappointed?
  • Trumpet_monkey
    Why is my toy pad for Xbox 360 not reading anything?
  • Rox_7992
    I do not seeany prompts instructions to update my xbox 360 lego says in the home screen that there are updates available but how do i get them!!!
  • Maria_9519
    We accidentally saved the poison slinger onto the wrong toytag. Now I have 2 poinson slingers and can't play the other one. Is there a way to fix this?
  • MommaDylan
    The game is telling me to do an update. I followed the instructions in the question mark cube and placed character on the glow space on toy pad and held in the red button Not sure what to do after that. It is an XBox 360 system my son is 7 and I am game illiterate. Can someone please help??
  • Benjamin_4387
    Accidentally saved mighty lion rider data to bat mobile toy tag, how can this be undone
  • Spidey101235
    For some reason in vorton only the 2 first special peaces are on the portal but I've already collected all of them. It kinda gets annoying when in the cut scene it shows all of the special peaces and when the cutscenes over and they aren't there. Help?
  • Box_5987
    After playing for a while the portal and lift to the dimensions has stopped working hence cannot move forward in the game. Everything works (lights up and characters are there). What can I do or haven't done.
  • Sue_1490
    Gandalf does not work. It is not near anything. Other players work fine. Do I need to take the whole Lego Dimensions back to the store? So sad for the kids to get something that doesn't work!!
  • Ellis swales
    I can only get toy pad to activate one character at a time .
  • Me_6155
    Wyldstyle not working here either. All other characters work. Any ideas on what to do? Will stores let you trade it for a new one after you've opened it?
  • Rhonda J
    We got the boys lego demensions for xbox 360. We have returned it twice because the girl in the starter pack (Wyldstyle) will not pick up on our console? Anyone know what could be wrong? I find it hard to believe that 2 new starter sets have the same problem. They weren't even purchased at that same store.
  • Andrea_8881
    Wyldstyle stopped working in the Wizard of Oz Witches Castle. So irritating. Was wondering if we have a friend with a Wyldstyle if we can use theirs to get through and move forward until I can get a replacement? The base disc is of course out of stock on the Lego website. I am worried about somehow de-activating their Wyldstyle too. My 8 year old is devastated.
  • Andrea_8881
    Just got off the phone with Lego customer service and they are sending me a replacement in 7-10 days from Denmark. They are aware of the problem. Apparently there isn't another character I can use, but I can borrow someone else's Wyldstyle to move forward.
  • poseidon782001
    Does anyone know if the tags save like skylanders (all players using the fig share one loadout) or like Disney Infinity (each players profile saves their load out locally and updates the fig when placed on the base allowing for each player to level up the figure separately)?
  • david_6015
    MY wildstyle character does not work what do i do
  • Cam_5054
    Ok, I've discovered that our portal is not actually affected by distance, but rather it doesn't like our coffee table! I think it's because our table has a design on it that appears to be embossed copper. I put it on a flat piece of wood and now it works anywhere. But long story short, if you're having problems, try moving it somewhere, different surface etc. It definitely doesn't like copper!
  • Cam_5054
    We've found that the portal won't work very well if it's too far away from the console. Initially ours would light up and the circular plate in the centre worked but the game wouldn't recognise characters in the outside quadrants. We moved the portal closer to the Xbox and now it all works. I took the platform back and got a new one - same behavior. Weird given that it's not wireless, distance shouldn't matter as long as it's plugged in. But if you're having problems, try moving the portal closer to the console. Ours has issues any more than about a metre and a half away.
  • Debbie_9634
    I purchased Lego D starter pack for xbox360, for my son's birthday on Saturday. He was given the Dr who level pack but it won't open and allow him to play it. He did the update when it first loaded up, and we have tried deleting it all again and starting again etc. He can play as the Dr who character but wont download the level.

    please help
  • Cam_5054
    Do you have enough memory on your hard drive? If not you can use a normal USB stick to store extra data on.
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