The long-awaited Final Fantasy 7 Ever Crisis is free to play on mobile and retells the various stories from the game’s universe in new ways. However, since its launch, there has been an issue, notably with Android users. Indeed, you might be experiencing a bug where the game will crash on the main menu or not load. But fret not! Square Enix is aware of the issue and made an announcement on how to fix crashing and not loading in FF7 Ever Crisis.
How to Fix Crashing and Not in Final Fantasy 7 Ever Crisis
Uninstall and Redownload the Game
The official Final Fantasy 7 Ever Crisis X account released a statement, saying that if Android users have encountered this crash, it can be fixed by uninstalling the app and redownloading it. This has seemed to resolve the issue for most players. While not ideal, it’s worth giving a try. There will also be an update to hopefully resolve this problem.
Related: How to Fix Connection Timed Out
Check Your Internet Connection
If that doesn’t work, it’s a good idea to test your internet connection. While it’s not likely a problem on your side since you can download the game, you may not have a strong enough connection to run the game. It can never hurt to try and take a look. I know that my speeds drop from time to time — or my service goes out completely, even if just for a short period of time.
If problems persist, it’s worth trying to play the game via mobile data. Though it depends on the mobile signals and strengths in your area, this can help pinpoint the issue further. However, we don’t recommend playing for too long this way — unless you have an unlimited data plan.
Clear Your Cache
Though it’s likely this isn’t the cause of crashing in FF7 Ever Crisis, it’s always good to clear the app’s cache if you keep running into problems. That’s especially true if you’ve tried the troubleshooting methods above and still can’t play.
Contact Square Enix Support
In the same statement regarding how to fix crashing and not loading, Square Enix announced that if you’re still running into problems even after redownloading Final Fantasy VII Ever Crisis, you should contact customer support.
That’s how to fix crashing and not loading in Final Fantasy 7 Ever Crisis. For more on the game, including fixes for other errors like the “an error has occurred” message or tips on how to do things like reroll, stay tuned to GameSkinny. Find more in our guides hub.