Broken Xbox One Disc Drives: Fail Rates, Symptoms & Fixes

Does your disc drive sound like it's summoning a demon from the gates of hell? You're not alone.

The Xbox One has just released today, and already people have experienced issues with the disc drive on the inside the console. Here's what avid gamer Ian Stokes had to say:

"I unwrapped it, plugged it in and fired it up. It was all going so well. Kinect was working beautifully, the interface was slick and easy to navigate. Then I popped a disc into the drive to start installing it and that's when I heard the noise. It sounded like those clackers you get to put on the back of bicycle tyres to make them sound a bit like a motorbike. A few agonising seconds later and a message popped telling me the console could not read the disc."

After the message popped up on the screen, he ejected the disc to see if there were any physical issues with the disc. The disc was completely fine and undamaged. Afterwards, he put a Blu-Ray disc into the Xbox One to see if the error would pop up again. Lo and behold, the sound emerged from the console again and the same message appeared.

Failed Fixes

Microsoft support has told people with the error to clean the disc off and put it back in the console. Of course, that solution doesn't work and there's only so much that one can do to try and fix the problem.

Ian contacted GAME customer support, and they told him to put the console upside down with a disc inside of it to fix the error. unfortunately, the alleged solution didn't work either.

Have you tried an Xbox One fix that failed? Tell us and we'll add it to the list!

Fixes that Work

So far, there's only one reported fix that works - you guessed it: Returning the console. Luckily for Ian, GAME support was responsive and friendly and sent him a replacement console (he bought it from GAME) right away.

Have another fix that worked for your Xbox One disc drive? Please report it in the comments!

Fail Rates

Ian asked GAME how common the error was, and out of the 133 consoles sold by GAME, 3 people reported the same error as Ian. This error is extremely uncommon, but that doesn't mean that it can't happen.

Has your Xbox One suffered a failure? Share your story in the comments!

Featured Correspondent

Published Nov. 22nd 2013
  • Trashbag Judas
    my drive is broken to... welcom to the next gen!
  • Samuel Franklin
    Featured Contributor
    I saw a video on YouTube that someone had put together of all the Xbox Ones failing which was entertaining to watch (they also did a PS3 one).

    I know that issues with new hardware is never going to be avoided and this time round its probably compounded by the use of social media but the rates seem fairly high for this generation. Maybe a combination of getting it out sooner than intended or the need to drop costs are the reasons for all the problems.
  • Stephen Johnston
    1 out of 44 is rare, but would be a pretty high failure rate. I hope that is just an anomaly in the GAME sample.
  • Coatedpolecat
    Featured Correspondent
    That sucks.
  • Big Chief 1
    Featured Correspondent
    Very. Microsoft really needs to look into this problem. I've also heard that the PS4 has been having some serious framerate issues. Hopefully Sony jumps on that problem too. Looks like both next-gen consoles have some things that already need to be fixed.
  • Coatedpolecat
    Featured Correspondent
    they seem to be handling it well right now. I think both learned from last gen, and are prepared.
  • Big Chief 1
    Featured Correspondent
    Here's another error that's been reported:

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