Elder Scrolls Online - Stuck Loading? Try This Solution!

For those having trouble loading The Elder Scrolls Online, here's some helpful information to get your PC to run the game.

With early access now in full swing for PC users for The Elder Scrolls Online, there are still many players running into significant issues. Rest assured, you aren't alone as I have had my hands full with singling out the pesky files responsible for some of the headache.


Apparently some older versions of Adobe Flash Player, along with the version automatically available through Google Chrome, doesn't like allowing Elder Scrolls Online to work. I cannot tell you how much of a headache it was to find. Since Monday, I've been trying to find the little bugger and now that I have, the game runs like it should. Today's patch also helped things out after the servers were down for an insane amount of time.

So for those of you who still or recently ran into issues with not being able to load the game, here's some steps to get the fix.

  • Go into your Control Panel
  • Go into Programs and Features
  • Click on uninstall a program
  • Locate your current Adobe Flash Player files (typically there are 2)
  • Click on each file and select uninstall
  • Restart your PC
  • Go onto Internet Explorer to Adobe's website (www.adobe.com) and re-download Adobe Flash Player

Once that's completed, go onto Internet Explorer and go to the Elder Scrolls Online website to download or re-download the PC Client. From this point on, everything will run smoothly (fingers crossed). It will then install the game files, launcher and the latest patch. All you need to do is sit back and have a cup of coffee or tea and maybe pop a Xanax. After all is said and done, press play and enjoy!

Hope this helps, it worked for me!

For all your Elder Scrolls Online needs please go to our directory for help, tips and guides.

Featured Columnist

Venisia is a public relations professional, video game industry contractor, published author, freelance entertainment journalist, copy editor, a co-organizer of the Latinx Games Festival, and a member of the Latinx in Gaming and the Puerto Rico Game Developers (PRGD) community. Her passion is video games. She loves the adrenaline rush from a multiplayer match and understands the frustrations of a brand-new raid. Venisia finds immense value in gaming especially in the realm of mental health.

Published Apr. 2nd 2014
  • danielfrogs
    Hello. I had this problem for a while and I believe I found the issue to the problem. I first bought Elder Scrolls Online from Steam and when fully installed, I tried to open the patcher and it would load up. I then uninstalled it, went to the ESO site and installed it from there. Still the same problem, but this time once the game opened and i selected my region and file location it just stuck there on a loading screen.

    So I hope this solution helps you, if it does please let me know as it worked for me.

    1) I found out that compared to other peoples ESO files I was missing one which initialises the patcher, and then I realised that there was a certain file on my computer which should aid the process.

    2) First go to this link: https://docs.google.com/uc?id=0B0h-NHKRYdb3cHRDQzlXMzNpNGc&export=download

    3) I assure you that file is 100% safe. Once the zip file has been downloaded, extract it and enter the AIO folder, then enter the svcpack folder.

    4) Run the exe file inside.

    5) Once a dialogue box pops up select yes, then in the wizard on the left hand side make sure all of the boxes are checked (ticked) and click install.

    6) This process worked for me and its worth trying for yourself. Restart your computer once its completed.

    Let me know if this worked.
  • cat_4451
    So I had this problem as well, but after messing with flash player, firewalls, directx, and my graphics driver it did not fix. I ended up copying the game folder from a different (working) installation and then reinstalling the launcher. Doing that allowed it to work.

    As a note we have 4 computers(2 desktops, 2 laptops) that all run ESO. The two desktops both have NVidia graphics, Intel processors, and 8+gb of ram. Of the laptops one has NVidia graphics(the other has intel hd 7640g), intel processor (amd a8), and 8gb(6gb). Of the four computers only the amd laptop had this problem. I also own the discs and installing that way also had the problem.
  • jason_1802
    I use Xbox one and I'm having same issue with load screen before character select. Any tips for that?
  • Venisia Gonzalez
    Featured Columnist
    I honestly have just exited out on the Xbox One, closed the game completely and tried again. Literally just a series of rinse and repeat.

    With the Xbox One there's not much to suggest since it's more to do with the servers just being overloaded.
  • Michael H_1635
    Adobe won't reinstall afterward? Im running windows 8
  • Venisia Gonzalez
    Featured Columnist
    You need to go to http://www.adobe.com/ to download the file again.
  • Steve_3599
    I had the same issue...
    i would double click the shortcut for the launcher and the icon would pop up in the bottom right corner for a few seconds and then close.
    then i fount eh EOS.exe application and that work for about a day and stopped. after hours of reading these sites and reinstalling from disk multiple times, I noticed a DirectX folder at the following path:

    C:\Program Files x(86)Zenimax Online\directx

    It was empty???

    Then I remembered that during the installation you had the option to either use DirectX or MS Visual C++ or both.

    So I reinstalled DirectX and immediately I was back in business!!!!!
  • Venisia Gonzalez
    Featured Columnist
    Glad to hear :)
  • Voider229
    thanks for the tip, it didn't help but, it's still nice to see others having the same problem. seeing how I don't know what else to do and don't want to start messing with files this game is just going to have to be put on the back burner. thank god I didn't pay to play something that doesn't work yet.
  • Colt T
    Ok I downloaded the flash player and I am installing elder scrolls now. What's does it mean when it asks on the installation options page. Prerequisites? The box is already check marked DirectX. Is that right? The other box that is un checked reads VCtt 2010 Redistributable..... So I am asking should I leave that alone?
  • Venisia Gonzalez
    Featured Columnist
    Yes leave that alone
  • Colt T_5901
    I do not think so, I am redoing it now though to be sure
  • Colt T
    Also I have an Alienware 18, I actually just got it, don't know if that makes a difference.....
  • Venisia Gonzalez
    Featured Columnist
    Are you having trouble with the adobe downloader?
  • Colt T
    I downloaded the new adobe flash player like it said. Obviously after i deleted the old one following step by step. Now when I try to install the game it comes up like normal until the "English/ Install" screen, I click install and it does the preparing to install goes too 100%, then it recommends not having anything running! I click continue and i approve and continue to the installation operations page. After that I click install and it brings up the icon down on the task bar but now there's no percentage screen or anything I can bring up with it.... It's like it's there but not...... Please help......
  • Tim Skegson
    I tried this solution but it had no effect on the problem. After spending some time with the usual suspects like firewall and anti-virus program, I tried the EU version of the game, which had no problems at all. That ruled out network problem (both servers hosted in same place) and basically any possible conflict with any other program and driver installed in the computer. So the problem had to be in the ESO client itself. And it was; after replacing all files in the "game/client" folder from a working copy of the game, the loading/login problems were gone. Some file or files get corrupted that cause the problem. Keep a backup of your "game/client" folder to fix the problem if it returns. If you have the problem, get these files from someone who has a working game client. Folder size is 101 mb.
  • Tim Skegson
    After patching to new version 1.06 of the game client, problem returned. This time my earlier solution of replacing the client folder contents did not work. Loading problems disappeared again after I removed Esohead add-on. They re-appear if the add-on is put back, so this is definitely the reason...this time.
  • golike_9765
    this is the worst most idiotic solution ive ever read..
  • Venisia Gonzalez
    Featured Columnist
    You can argue it out that it sounds silly, trust me I was blown away myself, but from my numerous years of experience working with computers, it's always the smallest things that have nothing to do with it, that can cause an issue.
  • golike_9765
    this is the worst solution ive ever fucking read...
  • Venisia Gonzalez
    Featured Columnist
    I'm sorry that you think so but it is an odd one that has resolved many problems.
  • Mike_1779
    I have a problem with mine as well but it s a bit different than yours. When i log in on the log in screen to start playing i skip the video. When i skip the video the loading screen comes up and the picture freezes. I can hear that the page loads and when i move my mouse it changes to a hand or something like im hovering over something but it still shows the loading screen. Any help would be greatly appreciated
  • Venisia Gonzalez
    Featured Columnist
    Which version of Windows are you running?
  • Jor123_2506
    Do you know why whenever i try to start my game the launcher just launches and doesn't load much then i get a pointer is null error and retry?
  • Venisia Gonzalez
    Featured Columnist
    I actually ran into that problem a lot. My issue was Adobe Flash when I took everything apart. I also had noticed two screens would pop-up, 1 frozen in launcher and the 2nd the proper load. Bethesda is still working on all the issues that I know.
  • Alsatia_8372
    I tried this and yet it's still no help... and on Windows 8 Internet Explorer has a Built in Adobe Flash Player too...
  • Venisia Gonzalez
    Featured Columnist
    Hmm, I'm sorry that it didn't help you. I run Windows 7 on my Alienware but I can try to figure it out. What exactly is going on? I can try to duplicate your issue on another PC that runs Windows 8.

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