GTA Online Guide: Files Required Error Message Fix

Find out how to bypass the "files required" error message with the help of this quick guide to GTA Online.

GTA Online players all over the world have been experiencing a constant stream of error messages when trying to connect to online games. One of the most persistent errors is the following: "Files required to play GTA Online could not be downloaded from the Rockstar Games Service. Please return to Grand Theft Auto V and try again later."

It seems that this could have something to do with server maintenance and is a generic "can't connect to server" error. But both PC and console players have reported ways around this issue. So here's what you can try:

Fix #1: Adjust Firewall Settings on PC

PC players who have had the "files required" error message popping up tried to unblock GTA5.exe file from the list of Outbound files in their Windows Firewall settings.

You can find your Windows Firewall settings in the Control Panel. Choose Advanced settings and take a look at the Outbound rules list. If you see that your GTA5 .exe file is blocked, then right-click and choose to allow it instead. This should fix the problem.

Fix #2: Change DNS Settings on Consoles

Console players will have to adjust their DNS settings. Here are the network settings required to bypass the "files required" error message:

  • DNS Watch:
    • Primary
    • Secondary

Remember to restart your console after the change for all the settings to be applied properly.

Other players also tried to change time settings or clear the cache, but these two methods didn't seem to work universally. But if the main fixes above didn't work for you, then try out these two.


That is all for the "files required" error message fix guide, and for other GTA Online guides at GameSkinny refer to the list below:


Sergey has been a freelancer in the video games industry for more than five years, writing for various publications around the world. His favorite games are MtG, Dark Souls, Diablo, and Divinity: Original Sin.

Published Jul. 3rd 2019

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