Black Desert Online: Fixing the Internal Error

Can't make purchases because of an internal error in BDO? Here's how to troubleshoot it!

It looks like quite a number of players are running into an annoying error whenever they try to play Black Desert Online. An "internal error" happens whenever players try to purchase an item or recharge an item with "real life currency" from the Black Desert Online store.

Not only does this cause failed transactions and frustration among players, but there is also the possibility of triggering a Fraud Prevention system -- which basically freezes your ability to make any future purchases for the next 24 hours.

Of course, this internal error is not a pleasant thing to deal with -- because not only are you not receiving the item that you need or desire, but you are also at risk of getting "banned" for 24 hours (not from playing the game, but from purchasing anything else).

But what exactly causes this issue, and what can be done about it, if anything? In this guide, we'll dig a bit deeper into the Black Desert Online internal error and try to offer some of solutions to the problem. 

What Items Cause the Internal Error in BDO?

As some of the community posts out there on the web suggest, the most common trigger for the internal error is when a player tries to purchase game currency using actual money. As some posts show, the most common item is Daum Cash -- in-game money which can be used in order to buy Pearls. 

A similar situation happens when users try to purchase Kakao cash, which is also a form of virtual currency in the game.

Why Does the Internal Error Occur in BDO?

The most common reason for the internal error is the player's browser. It's related to the cookies that are stored on their computers when interacting with the Black Desert Online store.

According to the forums, the problem seems to be most persistent in Google Chrome browsers. 

How to Fix the Internal  Error in BDO

Fortunately, there are a few solutions that will fix this internal error problem. Here are some of the quick workarounds you should try:

  • Completely logging out and then back in.
  • Deleting cookies and restarting the browser.
  • Changing browsers, and using any other browser besides Google Chrome.
  • Making the purchase from the game's website, not from the game itself.
  • Disabling any add-ons.

These are just some of the most common ways of dealing with the error, and they seem to work for the majority of the players so that they can finally make whatever purchases they want without encountering any issues.

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Did any of these methods work for you? Or do you yourself have methods of fixing the internal error that weren't mentioned here? Make sure to let us know in the comment section! And check out the rest of our Black Desert Online guides for even more tips, tricks, and error fixes:

Published Aug. 17th 2017

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