Thief (2014) - Release Day FAQ

Thief is out, but there are a few questions and issues you may run into even before you get the game loaded - here are the answers to some of the most common ones.

If you are looking for help with any other issues, please feel free to check out the Thief Guide Master List for more!

The clock has ticked down (at least for those of us in North America) and Thief (2014) is out for release. As is the way of most games big enough for a preorder, day one issues have already arisen, many of which center around when the unlock time will be, what Thief edition you have, how to get your Master Thief bonuses, and how to get your game started.

Please note: I have the PC Steam Master Edition release. Many of the problems and fixes covered will deal with Steam release issues, but if I find persistent problems on other platforms and fixes for them, I shall be sure to include them!

Hopefully you will find some of the answers you're looking for here. If there are any others, please feel free to leave your comments below and I will do my best to try and help you find a solution.

What preorder bonuses do I get?

For Thief especially, it can be a little difficult to figure out what is a preorder exclusive, what is a limited time preorder exclusive, and what is Master Thief edition exclusive.

Steam Preorder Exclusive:

  • 5 Genuine items in Team Fortress 2: The Fortified Compound, Cutthroat's Cloak, Dread Hiding Hood, Baronial Bouncer, and the Garrett Badge
  • "Tools of the Master Thief" item set for Drow Ranger in DOTA 2

Limited Time Exclusive:

  • The "Bank Heist" bonus mission, an homage to the Bank mission in Thief II: The Metal Age
  • Note: Steam does not give an exact date when this "limited time" period expires, but it appears that some Thief prepurchases have not come with this bonus mission included. 

Master Thief Edition:

  • Preorders of this edition should net you all the listed in the reward tiers above
  • Digital artbook
  • Digital comic book
  • Digital soundtrack (Note: This is not the complete soundtrack. You are given the option to buy the last 10 tracks for $1.99)
  • Opportunist booster pack

Do I have the Master Thief Edition?

For those of you who purchased the game through the Steam store, this will come as a no-brainer. However, Thief was included as one of the gift code options with AMD4U when you buy select AMD Radeon graphic cards, and reseller key sales have continued to climb. Furthermore, the Steam game listing is not separate between the Master Thief and the regular edition (as is with GOTY and Gold versions). 

Therefore, the only way to tell for sure whether you have the Master Thief edition, is to check the unlocks. Since Thief has still not unlocked in the EU (and even some North American games are having trouble unlocking on time), this can be done during the preloaded stage by checking to see whether or not you have received keys for the digital comic book and soundtrack (these should be available in the same section as your game key in the right-click menu). 

If your game has already unlocked and decrypted ready for play, you can launch it and check in the launcher whether or not you can access the digital artbook, or start playing and check the chest in Garrett's Hideout to see whether or not you've received all the bonus upgrades.

Where are my Team Fortress 2 items?

When you prepurchase the game, the Team Fortress 2 items are not immediately deposited in your Steam inventory. You will need to launch TF2 first and then the preorder items will appear in your inventory.

Why is it taking so long for the game to unlock?

At this point, it is best to err on the side of patience. There are a lot of files to decrypt and unpack, so if your unlock whizzed through the unlock and then seemed to get stuck at 99 or 100%, this is probably why.

I've got the game working but I'm getting really low FPS! What's wrong?

If you meet the performance requirements, it's probably an issue with your drivers. Check to make sure that all of them are updated. If you are running an AMD graphics card, AMD just released a beta driver today which included performance increases for Thief which may help the issue.

How do I access the Bank Heist mission?

Updated because this is also a big question people are asking, and I'm sorry I missed it the first time around!

The Bank Heist does not require a seperate download, or found in the Challenge mode. It can be found in-game as one of your objectives when you reach the city. In order to find it, you need to get past the tutorial stage and into the main game. Press F1 to open your objectives list.

Once again, if you are experiencing any other issues, leave me a comment and I will try to find you something. Or if you find a fix that will be helpful, comment it as well and I'll be sure to let others know! Many thanks to the users in the Steam forums and the folks on various social media for the help!

Edit: GameSkinny is not sending me notifications for your comments right now, so I may be slow to answer. If I don't, it's because I haven't read it yet or I'm not certain what kind of fix I can suggest. (I am looking though, rest assured!)

For walkthroughs, FAQs, bug fixes, and other tips for Thief, please check out the Master List.

Featured Columnist

Avid PC gamer and long-time console lover. I enjoy sneaking, stealing everything not nailed down, and shooting zombies in the face. I'm also a cat.

Published Mar. 2nd 2014
  • francois_8307
    Hi i have bought the game, but how large is the download
  • Stephanie Tang
    Featured Columnist
    Just under 25 GBs. Not exactly Titanfall but definitely hefty.
  • VinceTD
    hi everybody, i have a problem with thief : in the prologo when garret and the other one (i don't remember the name) hides behind the wall and you have to steal the purse to the guard, i press "F" to steal but the game crashes :(

    help me please :(
  • VinceTD
    hi everybody, i have a problem with thief : in the prologo when garret and the other one (i don't remember the name) hides behind the wall and you have to steal the purse to the guard, i press "F" to steal but the game crashes :(

    help me please :(
  • Stephanie Tang
    Featured Columnist
    That is strange... have you tried ignoring him and continuing on? Verifying game cache?
  • PENDULiUM_3531
    Okay, so i decided i wanted to play some main story before i get to the Bank Heist job. But after a couple of Main-missions, i tried going over to the Bank Heist, i get to the loading screen, but when it's fully loaded i get back to the Stonemarket.
    I've tried this a couple of times with a couple of mainmissions between the tries.
    Anyone know why?
  • Stephanie Tang
    Featured Columnist
    How strange. I've never seen that. And you're sure you're at the right entrance (near Alfonso's)?
  • Matthew_4077
    When I start up thief I just get a black screen nd nothing else what is this?
  • Stephanie Tang
    Featured Columnist
    I've written about that issue here:
  • Harvey_3025
    This may be a really dumb question, but how/where do I get the opportunist booster stuff from?
  • Stephanie Tang
    Featured Columnist
    Not at all. When you pass through the tutorial stage, you will end up at Garrett's home base - the clock tower. Once you are inside there are two chests: one with rare and client loot, the other with a bunch of gold, arrows, poppies, etc. These items are your extras from the Opportunist booster.
  • Elliott_1547
    Hello. I am playing thief on pc with an xbox controller. It has annoying glitch whereby when I press the left trigger button to run/climb etc, it often stays on, and means Garrett keeps running / jumping when I am trying to be stealthy! It then seems to be pretty random as to how I can turn it off (repeatedly pressing it). I know it is not the controller - anyone else had this problem?
  • Stephanie Tang
    Featured Columnist
    It's not the best fix, but have you tried unplugging it and plugging it back in? They get stuck sometimes. :/
  • gulli_2430
    how do you fix the black screen problem in thief ?
  • Stephanie Tang
    Featured Columnist
    I've written a whole other article about the black screen/crash issues! You can find that here:
  • Scarfox_9844
    Hi, i have a digital OST code (received it with the X360 version), but I don't know where to redeem it. Anyone can help?
  • Stephanie Tang
    Featured Columnist
    Sure! You go here:
  • Nerd_6964
    Haii...i from malaysia....i want ask to u all,after i finish install thief,i click to play,only word preparing to lauch game...after that nothing happen....can anyone help me solve this problem...
  • Game Oracle
    Wow, glad I didn't purchase this game, yet.
  • PulangBuwan
    Please, i need help. I just received my pre-ordered copy today, i bought it on our local game store. But, how do i redeem my pre-order bonus, i mean, the TF2 and Dota2 items.. I just activated the keys.i opened dota2 and TF2 but i can't find the items..
  • Stephanie Tang
    Featured Columnist
    From what I understand, the TF2 and DOTA 2 bonuses were for the Steam release only, so your physical copy preorder wouldn't have come with those particular bonus items.
  • Noy Briga
    Can you help perhaps?
    I was blocked from the Thief Facebook Page for some reason.
    I can't post comments, reply to people, comment on their wall, photos, videos etc.
    This is frustrating.
    I can't also contact the facebook page - because they blocked me :/.
    I think this is all started because I said: "shame the reviews are bad".
    How can I re-allow myself into the page? and can you perhaps send this message for me through the page in "messages"?
    My facebook is:
    Noy Briga
  • Stephanie Tang
    Featured Columnist
    Sorry, I have no affiliation with the Thief Facebook page, they were just kind enough to link to my article.
  • kleaner_4327
    I am still having (Steam, windows 7, up dated: video drivers, DX, VC++ and other redist) Black screen @ start up. Doing -> If you are facing Black Screen on start up or when you launch the game. There are two ways to fix this issue. A quick and easy way to fix this issue that run game in windowed mode and the other solution, delete or move save game file then start a new game will fix this issue.<- did not fix the problem.
  • Stephanie Tang
    Featured Columnist
    I've found a few fixes and written about them here: I hope one of them will help you?
  • bronzesilvergold
    When I launch I just get a black screen - the game never starts up. A known issue? Any fixes for this?
  • Stephanie Tang
    Featured Columnist
    Here are some fixes I've found for your problem:
  • GreyGhost_1064
    Hey, it won't even open for me, and an awful lot of other people are having the same problem. Can you go light a fire under then for a patch?
  • Stephanie Tang
    Featured Columnist
    I hope something here can help you!
  • Rachel_6310
    What about master edition through GameStop?
  • Stephanie Tang
    Featured Columnist
    What are you asking about it?
  • andres_7369
    Stephanie, sorry for the double post but it donst let me answer you in my previous one, i found out of another way to lookup if you have the heist mision, if you right click thief game in your steam library you will se an option "view downloadable content" in there i found the mission so im now sure i have it, thx for the update also.
  • Stephanie Tang
    Featured Columnist
    Thanks! Yes, I was able to find that out for myself too. I was writing this while away from my PC so I wasn't sure whether or not it would show up just off the top of my head. Also, my primary concern for checking that stuff out in Steam was for people in the EU where it hasn't unlocked yet. When I was talking with a colleague of mine, he wasn't able to check it that way since it releases on Friday for him.
  • James Kraus
    Hey, nice faq. I have a problem with the game. Namely, it crashes as soon as I go to the chapter two area. Any idea on a possible fix? Thanks.
  • Stephanie Tang
    Featured Columnist
    I've been looking but I haven't experienced this myself, and I haven't found any fixes from other people either. :( Have you tried contacting Eidos/SE?
  • Tantric989
    * Digital soundtrack (Note: This is not the complete soundtrack. You are given the option to buy the last 10 tracks for $1.99)

    It amazes me that on day 1 with the collectors edition you're asked to pony up even more dough just to get the full soundtrack. Is it that amazing? I'm pretty sure it can't top my Killer Cuts CD from the Killer Instinct release for SNES.
  • Stephanie Tang
    Featured Columnist
    Someone's obsessions are showing. ;)
  • Ardie_9637
    I've purchased the thief game from steam and have already downloaded it. but for some reason whenever I have to do a selection from different options either on the main menue or let's say ingame weapon purchase screan, the highlight indicator (for selection) gets stuck on the top option and won't move basically I can't purchase any weapons except the water arrow which is at the top of the list!!!! Any Help?
  • Stephanie Tang
    Featured Columnist
    That... is really weird. The only quick fix I can think of off the top of my head is to try and plug in a controller and see if that would help? It is definitely annoying, and I can see if I can find a better fix, but that might let you keep progressing in the game...
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